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Support Services Coordinator

2 months ago

Greenwood Village, Colorado, United States Air Methods Full time

Position Title: Customer Support Representative

Company: Air Methods

Job Category: Customer Support & Call Center

Overview:

The Customer Support Representative plays a vital role in ensuring customer satisfaction by managing documentation and communication effectively. This position is essential for maintaining the integrity of project files and facilitating smooth operations.

Key Responsibilities:

  1. Establish and nurture strong relationships with clients, serving as their primary contact for inquiries related to spare parts, repairs, and post-delivery services.
  2. Respond to customer inquiries regarding product configurations, pricing, and generate quotations while interpreting technical and financial data accurately.
  3. Convert quotations into customer orders, monitor the progress of orders until completion, and manage invoicing processes.
  4. Handle warranty claims and urgent orders promptly, adhering to company protocols.
  5. Collaborate with operations and supply chain teams to ensure timely delivery of products and services.
  6. Maintain comprehensive records of customer satisfaction feedback and report findings to relevant divisions.
  7. Perform additional duties as assigned.

Additional Requirements:

Regular attendance is crucial for this role, and all employees must adhere to company policies and practices.

Qualifications:

To excel in this position, candidates should possess the following:

  • A high school diploma or GED, with five or more years of customer support experience.
  • A bachelor's degree in a related field is preferred.
  • Experience in the aerospace or aviation industry is advantageous.
  • Strong technical understanding of product features and industry dynamics.

Skills:

  • Exceptional customer service and communication abilities.
  • Proficient in Microsoft Office Suite.
  • Strong problem-solving skills and a results-oriented mindset.
  • Ability to work collaboratively in a team environment.

Compensation:

The hiring salary range for this position is competitive, and a comprehensive benefits package is offered, including medical, dental, and vision coverage, retirement plans, and professional development opportunities.

Air Methods is an equal opportunity employer, committed to diversity and inclusion in the workplace.