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Clinical Support Coordinator

2 months ago

Austin, Texas, United States Sonova Full time

Job Summary:

Sonova, a leading provider of hearing care solutions, is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in ensuring the delivery of exceptional patient care and service in our retail clinic environment.

Key Responsibilities:

  • Provide exceptional customer service to patients, responding to their needs and concerns in a professional and courteous manner.
  • Work closely with clinical staff to ensure patients receive quality care and service, including scheduling appointments, verifying insurance benefits, and assisting with support needs.
  • Partner with Hearing Care Professionals to provide support to referring physicians and patients, ensuring seamless communication and coordination of care.
  • Manage patient intake forms, maintain accurate patient files, and ensure compliance with HIPAA regulations.
  • Process patient orders, receive and verify pick-ups, and input information into our system.
  • Assist with event planning and logistics for community outreach events, promoting Sonova's commitment to patient care and community engagement.

Requirements:

  • High school diploma or equivalent required; associate degree preferred.
  • 2+ years of experience in a healthcare environment, with a focus on customer service and patient care.
  • Strong communication and relationship-building skills, with the ability to work effectively in a fast-paced retail clinic environment.
  • Experience with Microsoft Office and Outlook, with a strong understanding of EMR/EHR systems.
  • Knowledge of HIPAA regulations and industry standards for patient care and confidentiality.

What We Offer:

  • Competitive compensation package, including medical, dental, and vision coverage.
  • 401K with company match, promoting long-term financial stability and security.
  • FREE hearing aids to all employees, with discounts for qualified family members.
  • PTO and holiday time, ensuring work-life balance and flexibility.
  • Legal shield and identity theft protection, safeguarding employees' personal and financial information.
  • 1 floating holiday per year, allowing employees to recharge and refocus.