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Restaurant Leadership and Business Development Opportunity

2 months ago


Portsmouth, Virginia, United States Chick-fil-A Full time
Leadership Development and Growth Program

About the Program

The Leadership Development Pipeline (LDP) is a 30-36 month developmental program designed for individuals who are passionate about growing their business acumen and restaurant leadership skills. This program is led by our Owner/Operator and Executive Director and prepares participants for future leadership opportunities within Chick-fil-A or other businesses.

Responsibilities and Learnings
  • Team Management: Recruit, hire, onboard, and supervise Team Members, including new hire and payroll paperwork, labor scheduling, payroll management, and performance reviews.
  • Training and Development: Develop and implement training plans to ensure Team Members meet Pathway standards.
  • Performance Management: Conduct performance reviews and create performance management plans.
  • Communication and Teamwork: Foster role clarity and clear communication among the team.
  • Compliance and Risk Management: Ensure compliance with employment laws by developing processes and procedures.
  • Business Analysis: Analyze the Restaurant's performance in people, quality and customer service, sales, brand growth, and financial returns. Develop a 30/60/90-day business plan.
  • Customer Engagement: Analyze Customer Engagement Monitor survey results and strategize to enhance them.
  • Vendor Management: Evaluate vendor performance and manage vendor relationships.
  • Inventory Management: Oversee inventory and ordering processes, training Team Members as needed.
  • Process Improvement: Identify and solve business bottlenecks, innovating to maximize throughput.
  • Data-Driven Decision Making: Use data analysis to make optimal business decisions for financial success.
Business Acumen Opportunities
  • Operations and Restaurant Management
  • Talent Development
  • Financial Management
  • Sales and Brand Growth
  • Community and Staff Networking
  • Quality Assessment
  • Leadership Coaching
Requirements
  • Experience: At least 1 year of experience in a high-volume, fast-paced, guest-focused environment (previous Chick-fil-A experience preferred).
  • Independence and Autonomy: Ability to work independently with minimal oversight.
  • Business Judgment and Decision Making: Strong business judgment and decision-making skills.
  • Team Leadership: Experience in team leadership.
  • Problem-Solving and Analytical Skills: Problem-solving and analytical skills.
  • Feedback and Conflict Resolution: Ability to provide clear and consistent feedback. Ability to manage conflict respectfully and promptly.
  • Responsibility and Initiative: Responsibility and initiative.
  • Listening and Understanding Skills: Effective listening and understanding skills.
  • Rapport Building and Inspiration: Ability to quickly establish rapport and inspire others.
  • Communication: Clear and concise communication.
  • Flexibility: Flexibility to adapt work schedules to meet business demands (weekend availability required).
What We Offer
  • Work Environment: Great work environment with Sundays off.
  • Compensation: Competitive pay.
  • Tuition Assistance: Tuition assistance, including 100% tuition coverage while attending Point University Online.
  • Scholarship Opportunities: Scholarship opportunities.
  • Benefits: Free meals. Paid time off. 401k with 3% Match. Counseling Services. Dental, Vision, and Medical Insurance.
  • Training and Development: Exceptional training, leadership development, and advancement opportunities.