VTC Systems Specialist

2 days ago


Eglin AFB, United States ManTech Full time
Job Summary

ManTech is seeking a highly skilled VTC Systems Specialist to join our Air Force / Space team at Eglin AFB. The ideal candidate will have a strong background in installing, configuring, and operating classified and unclassified VTC systems.

Key Responsibilities
  • Customer Support: Provide Tier I & II customer support for VTC systems, ensuring seamless communication and resolving technical issues in a timely manner.
  • Scheduling and Configuration: Schedule conferences using Cisco's TelePresence Management Suite (TMS) and configure VTC systems to meet client requirements.
  • System Maintenance: Respond to system outages, alt-route, and use available failover/back-up capabilities to ensure VTC client needs are met.
  • Site Surveys and Installations: Conduct site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades.
  • System Check-out: Conduct on-site VTC system installations, including end network device configurations, equipment installations, and system check-out.
Requirements
  • Experience: 2 or more years of hands-on experience in installing, configuring, and operating classified and unclassified VTC systems.
  • Education: Bachelor's degree in a related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
  • Certifications: Active/valid DoD M IAT-II certification.
  • Knowledge: Working knowledge of IP networks and their implementation as part of VTC systems.
  • Skills: Experience providing Tier I and II customer support of VTC systems, in-depth understanding of networking theory, and ability to apply the same.
  • Equipment Familiarity: Experience with configuring and managing Cisco switches, General Dynamics Type 1 encryption devices (e.g. TACLANE), and familiarity with audio/video standards (e.g. H.323/SIP protocols).
  • Security Clearance: Current Top-Secret Clearance with SCI Eligibility and eligibility for access to Special Access Program Information.
Physical Requirements
  • Stationary Position: Must be able to remain in a stationary position 50% of the time.
  • Physical Activity: Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Computer Operations: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Communication: Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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