VoIP and Unified Communications Specialist

2 days ago

Hill AFB UT USA, United States Isys Technologies Full time
About the Role

We are seeking a highly skilled VoIP and Unified Communications Specialist to join our team at Isys Technologies. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex telecommunications systems for our government clients.

Key Responsibilities
  • Conduct thorough investigations of network and telecommunications system incidents to identify root causes and implement corrective actions.
  • Monitor and maintain DoD-wide voice/video support hardware and services, including voice telephony switching, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.
  • Maintain, troubleshoot, document, and repair network devices, including phone systems, call managers, VTCs, network infrastructure, and trunk circuits.
  • Analyze network and telecommunications alarms to identify potential issues and implement solutions to ensure smooth operation of the DISN network.
  • Identify, recommend, and implement simple solutions to address capacity needs and ensure the continued operation of the DISN network.
  • Conduct training of newly hired technicians and work under limited to no direct supervision.
  • Perform other job requirements as assigned.
Requirements
  • Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems.
  • Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • General understanding of IP and transport network topologies.
  • High School Diploma and 2-4 years of relevant technical experience.
  • Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
  • Ability to participate in a 24/7 shift work environment, to include working nights and weekends.
  • Must have an active Secret Clearance.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
Desired Qualifications
  • Knowledge surrounding two or more of the following: Routers, Switches, PRI's, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration.
  • Understanding of Session Initiated Protocol (SIP) messaging.
  • Technical Control Facility experience.
  • Ticketing systems experience is a plus.
  • Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.
  • Customer service experience.
  • Associates or Bachelor's degree desirable.
Essential Requirements
  • US Citizenship is required.
  • Active Secret Clearance.
  • I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.
  • In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed. Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.

Job ID14283

Job LocationsUS-UT-Hill Air Force Base

MinUSD $65,000.00/Yr.

MaxUSD $73,892.00/Yr.

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