Bell Attendant

2 days ago

Miami, Florida, United States AccorHotel Full time
Job Purpose:

The Bell Attendant position is responsible for meeting and greeting guests, assisting in transporting them to tourist areas, providing information on the local area, and ensuring the delivery and retrieval of luggage in a courteous, timely, and professional manner.

Duties & Functions:
  • Greet arriving guests and retrieve their luggage.
  • Escort guests to their rooms, explain the room facilities, and sell the hotel's various outlets (restaurant, bar, spa).
  • Deliver luggage, messages, faxes, packages, etc. for guests and undertake various other requests to ensure their comfort.
  • Transport departing guests' luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
  • Ensure that luggage has been stored safely according to prescribed procedures.
  • Ensure that the luggage storage area is kept clean and tidy at all times.
  • Inform guests with savvy knowledge of the hotel, its services, the city, and local happenings.
  • Be fully aware of what functions are going on in the hotel.
  • Able to drive in a safe and efficient manner.
  • Able to keep a record of all incidents while driving, such as accidents or tickets.
  • Responsible for ensuring the safety and security of guests while traveling.
  • Provide gracious, attentive, and friendly service.
  • Perform any other reasonable duties as assigned by the supervisor or manager.
  • We recognize that we are in the hospitality industry and that may require us to provide lateral service. We will occasionally call for each individual in the team to perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Responsibilities:
  • Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Compliance:
  • Be aware of and ensure constant compliance with all necessary operational policies, including Health and Safety, Food Hygiene, Maintenance, Emergency Procedures, and Liquor Licensing.
Supportive Functions:

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend mandatory meetings, including divisional meetings, staff meetings, etc.
  • Participate in community events and ensure corporate social responsibility goals of AccorHotel are met.
  • Utilize traditional software programs, such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics that inspire Team Members to meet and exceed standards.
  • Ensure compliance with the company's policies and procedures.
Other Duties:

Assimilate into the company's culture through understanding, supporting, and participating in all the company's elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards that may be established by the company from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

Safety Requirements:

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

Grooming/Uniforms:

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Other:

Additional language ability preferred.

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