Guest Service Agent

3 months ago

Miami, United States Kimpton Hotel Full time

Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're DifferentOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll DoThe Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include:Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You BringHigh school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count. ' }, { 'label': 'Property Name', 'content': 'Kimpton Epic Hotel

  • Guest Services Agent

    6 days ago

    Miami, United States Accor North America Full time

    Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible Guest Service, Agent, Guest, Front Desk

  • Guest Service Agent

    1 month ago

    Miami, United States Crescent Services Full time

    Job Title: Guest Service Agent - Part TimeCrescent Services is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Guest Services Agent

    6 days ago

    Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job Title: Guest Services AgentAt Hampton Inn Miami Beach, we are seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to...

  • Guest Service Agent

    2 weeks ago

    Miami, United States Crescent Services Full time

    Guest Service Agent - Part TimeCrescent Services is seeking a skilled Guest Service Agent to join our team at Mayfair House Hotel & Garden. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities: Greet guests with a warm and...

  • Guest Service Agent

    3 weeks ago

    Miami, United States Crescent Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Crescent Services. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. You will be the first point of contact for our guests, and your warm and welcoming...

  • Guest Service Agent

    2 weeks ago

    Miami Beach, Florida, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional service to our guests. As the first point of contact, you will represent the Sonesta brand and ensure a seamless experience for our guests.Key ResponsibilitiesProvide exceptional service to guests, responding to their needs and resolving any issues...

  • Guest Service Agent

    2 weeks ago

    Miami, United States Crescent Services Full time

    Guest Service Agent - Part TimeCrescent Services is seeking a highly skilled Guest Service Agent to join our team at Mayfair House Hotel & Garden. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Service: Greet...

  • Guest Service Agent

    4 weeks ago

    Miami, United States Crescent Services Full time

    Guest Service AgentAt Crescent Services, we're seeking a highly skilled Guest Service Agent to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key Responsibilities:Guest Greeting and Check-In: Welcome guests with a warm...

  • Guest Service Agent

    4 months ago

    Miami, United States Sonesta International Hotels Full time

    Job Description Summary Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Job Description Key Job Functions Handle check-in/check-out of all hotel guests. Assist PBX with switchboard duties. Provide Concierge service....

  • Guest Experience Agent

    4 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentJob Summary:The Guest Experience Agent is a key member of our team, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Responsibilities:Guest Service:...

  • Guest Experience Agent

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentJob Summary:The Guest Experience Agent is a key member of our team at The Elser Hotel & Residences, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced...

  • Guest Services Agent

    6 days ago

    Miami, United States AccorHotel Full time

    Purpose:            Checkin/checkout hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors perform concierge tasks upsell services as much as possible and serve as an ambassador by welcoming everyone with a genuine smile and caring...

  • Guest Services Agent

    5 days ago

    Miami, United States AccorHotel Full time

    Purpose:            Checkin/checkout hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors perform concierge tasks upsell services as much as possible and serve as an ambassador by welcoming everyone with a genuine smile and caring...

  • Guest Services Agent

    2 months ago

    Miami, United States YVE Hotel Miami Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    2 months ago

    Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...

  • Guest Service Agent

    1 month ago

    Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is...

  • Guest Experience Agent

    3 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentAt The Elser Hotel & Residences, we are seeking a highly skilled Guest Experience Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Guest Service: Greet and welcome...

  • Guest Services Agent

    6 days ago

    Miami, United States AccorHotel Full time

    Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by...

  • Guest Experience Agent

    1 month ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentLocation: The Elser Hotel & Residences, Downtown MiamiJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company. We are committed to providing exceptional service to our guests and creating a unique experience at our properties.Job Summary:The Guest Experience Agent is...

  • Guest Services Manager

    6 days ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...