Luggage Handler

Job Title: Luggage Attendant

Department: Front Desk

Reports To: Front Desk Supervisor

FLSA Status: Non-Exempt

SUMMARY:

The Luggage Attendant is a key member of our front desk team, responsible for providing exceptional service to our guests and owners. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

RESPONSIBILITIES:

• Greet guests upon arrival and escort them to their designated room, conference center, restaurant, etc.
  
  
• Load and unload luggage onto carts and transport them to and from guest rooms.
  
  
• Assist guests with check-in and check-out procedures.
  
  
• Provide guests with information about hotel services and amenities.
  
  
• Answer guest inquiries and address their concerns in a timely and professional manner.
  
  
• Assist guests with luggage storage and retrieval.
  
  
• Assist guests with transportation needs and provide directions to local attractions.
  
  
• Ensure the lobby and other public areas are clean and organized.
  
  
• Maintain order of any luggage stored in the bell closet.
  
  
• Coordinate with Guest Services staff regarding daily VIP arrivals and special guests.
  
  
• Follow all safety and security protocols.
  
  
• Perform any other duties requested by Management.
  
  
• Maintain inventory of all products necessary to conduct the job.

QUALIFICATIONS:

• Minimum 1 year of experience as a Bellman/Luggage Attendant or relevant role is an advantage.
  
  
• Able to lift, push, and pull heavy objects.
  
  
• Condo/Hotel experience preferred.
  
  
• Able to multitask and prioritize tasks.
  
  
• Customer Service Oriented.
  
  
• Ability to work flexible hours, including evenings and weekends.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
  
  
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

• Perform tasks that can require bending, stooping, kneeling, and/or walking.
  
  
• Frequently lift or move up to 25 pounds and occasionally lift or move up to 40 pounds. Specific vision required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties as necessary.

The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

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