Application Support Specialist

2 months ago


Irving, Texas, United States Della Infotech Full time

Job Summary

The Application Analyst II position provides Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back office applications for a large, multi-regional Healthcare System. The successful candidate will provide incident and problem management support following the outlined ITIL processes, participate in an on-call rotation to provide 24/7 desktop application support of all back office systems, and work in a team setting to share information and assist others while providing quality support to both internal and external users.

Key Responsibilities

* Provide Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back office applications
* Provide incident and problem management support following the outlined ITIL processes
* Participate in an on-call rotation to provide 24/7 desktop application support of all back office systems
* Work in a team setting to share information and assist others while providing quality support to both internal and external users

Requirements

* Advanced understanding of Microsoft Office, collaboration products, and other back office applications
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively

About Della Infotech

Della Infotech is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients. Our team of experts is dedicated to providing exceptional support and ensuring the success of our clients.

If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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