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Senior Account Manager

4 weeks ago

Houston, Texas, United States Memorial MRI & Diagnostic Full time
Job Summary

The Personal Injury Lead Account Manager will be based in our Houston, TX HQ office. This role will be responsible for supervising a team of account managers on collecting payments from personal injury attorneys for all services rendered under a letter of protection (LOP). The successful candidate will also be responsible for managing all billing-related customer service inquiries on attorney accounts to facilitate the legal process.

Responsibilities
  • Report directly to the Director of LOP Billing in Dallas and supervise the local collection team in Houston
  • Engage and follow up with personal injury attorneys to track case statuses and ensure all bills, records, affidavits, and other legal requests are completed to facilitate settlement or litigation of the case
  • Communicate directly with personal injury attorneys and/or paralegals during the negotiation and approval of reduction offers
  • Understand KPIs around LOP AR collection trends and benchmarks, identify operational issues, and provide recommendations and strategies to improve collection
  • Work with departments throughout the organization, third-party vendors, and attorneys to resolve issues related to billing and customer inquiries
  • Provide support, mentoring, and training of new and existing LOP collection staff, including creating policies and procedures to be enforced
  • Assist in training new team members and provide input to employees' performance evaluations
Requirements
  • Experience with personal injury, case management, LOP workflow, settlement/litigation process
  • Experience with AR collection for high volumes of accounts, preferably in a provider setting
  • Strong communication, negotiation, and interpersonal skills
  • Strong analytical skills and attention to detail
EEO Statement

Diagnostic Imaging Centers of Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.