Senior Account Manager
3 weeks ago
At Brown & Brown, we're committed to delivering exceptional service to our clients. Our Senior Account Manager plays a vital role in achieving this goal.
About the Role
The Senior Account Manager supports our Account Executives in executing strategy deliverables for our clients. This involves working collaboratively with the Account Management Team and assigning specific tasks to Account Managers as needed.
Key Responsibilities
- Establish strong relationships with clients and insurance carriers
- Act as the primary contact for clients regarding all aspects of their employee benefits insurance plans
- Marshal the appropriate resources to resolve client issues
- Attend client meetings and serve as an additional source of consultation for the client
- Demonstrated Group insurance expertise and superior level of knowledge when assisting clients with insurance plan questions and issue resolution
- Owns the development of Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process
- Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information in Pacific Resources' client database
- Perform certificate and contract reviews and plan design analyses
- Attend and participate in claim audits
- Identify, assess, resolve, and/or escalate issues, concerns or challenges as needed
Requirements
We're looking for a highly skilled and experienced professional with a Bachelor's degree and at least 7 years of experience in a similar role at a comparable level in Group Insurance.
- High level of knowledge about the benefits we service including short-term disability long-term disability, leave programs, life insurance, AD&D, voluntary benefits, dental, and vision
- High level of technical knowledge in all components of contracts, plan design, claim processes, and vendor capabilities
- Excellent interpersonal, verbal/written communication, and presentation skills
- Proficiency in Microsoft Office applications
- Self-directed with a positive drive and approach, including the ability to work both independently and collaboratively in a virtual working environment
- Detail-oriented and highly developed organizational skills, including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements
- Ability to establish credibility at all levels of the organization and with clients through confident communications and actions based on integrity
- Active Life, Accident, and Health License or willingness to obtain a license in the state of residence within the first 6 months of employment
Preferred qualifications include experience with Salesforce.
Brown & Brown is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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