Senior Account Manager

4 weeks ago


Houston, Texas, United States Providence Health & Service Full time

Job Summary

We are seeking a highly skilled Senior Account Manager to join our team at Providence Health & Service. As a Senior Account Manager, you will be responsible for maintaining and expanding relationships with both Providence ministries and external partner hospitals through the management of Virtual Care and Digital Health solutions.

Key Responsibilities

  • Customer Relationship Management: Build and maintain strong consultative partnerships with customers, understanding their needs and providing appropriate solutions.
  • Strategic Planning: Develop and execute account strategies to maximize customer satisfaction while retaining and growing within existing customer base.
  • Collaboration: Work closely with cross-functional teams, including project management, clinical support, operations, tech, and marketing to deliver seamless service and support to customers.
  • Performance Monitoring: Analyze account performance metrics and customer feedback to identify areas for improvement, growth, and product development.
  • Market Knowledge: Stay informed about industry trends, competitor activities, and regulatory changes to advise customers effectively.
  • Problem Resolution: Address customer concerns promptly and effectively, serving as the primary point of contact for any business-related issues.
  • Data Management: Regularly update CRM tool and maintain reports on account status, performance, and strategic initiatives for management.

Requirements

  • Bachelor's Degree in Healthcare-related field or equivalent combination of education and experience.
  • 6 years of Account Management or Project Management experience.
  • 4 years of experience leading the strategic direction for projects and developing project plans.

Preferred Qualifications

  • Master's Degree in Healthcare-related field.
  • 5 years of experience in healthcare organization working with clinical, administrative leaders.

Why Providence?

We offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, and more. Learn more at https://www.providence.org/careers.

About Providence

At Providence, our strength lies in our Promise of "Know me, care for me, ease my way." We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.



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