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Municipal Operations Director

2 months ago

Phoenix, Arizona, United States Brown and Caldwell Full time
About the Role

The Municipal Operations Director will play a key role in driving the success of our municipal services team. As a seasoned leader, you will be responsible for overseeing the performance of our projects, clients, and pursuits in a specific office geography.

Key Responsibilities
  • Project Leadership - Serve as the Project Manager or Principal-in-Charge of several projects, driving project performance metrics in alignment with our operational goals.
  • Project Portfolio Management - Manage the office portfolio of projects in partnership with the Area Director and Area Project Delivery Leader, responsible for achieving project performance metrics in alignment with our, Business Unit, and Company objectives.
  • Project Resource Management - Work with other Municipal Operations Directors, Design Center leadership, and Area Director to manage project resources.
  • Sales Leadership - Serve as Client Service Manager and Sales Leader for top clients/pursuits, improving win rates and supporting training of the sales teams by engaging directly with key clients and leading top pursuits.
  • Client/Pursuit Portfolio Management - Manage sales portfolio in partnership with Area Growth Leader and Area Marketing Manager, responsible for achieving contracted sales metrics in alignment with our, Business Unit, and Company growth objectives.
  • Staff Recruitment and Development - Serve as a supervisor and work with Area Director and HR Business Partner to implement recruitment plans and development/succession plans for rising professionals, project managers, supervisors, client service managers, sales leaders, etc.
  • Local Lead Role - Work with HR Business Partner and Office Admin to model our values and serve as an extension of the BU/Area Leadership to manage the office, convey important Company information, and promote initiatives with all employees assigned to the office.
Requirements
  • Strong business acumen and experience leading projects or programs.
  • Strong leader, able to inspire, motivate, and build cross-functional teams with the ability to influence the decision-making process.
  • Ability to be decisive in decision-making – comfortable managing risk and uncertainty.
  • Ability to translate consulting experience to achieve our growth objectives.
  • Ability to see market drivers that intersect with innovative solutions to creatively grow our core and key clients.
  • Ability to interpret operational data to inform business strategy to comply with Area performance metrics.
  • Strategic, critical thinker with a willingness to challenge the status quo.
  • Understand the political landscape and impact on client growth and business strategy.