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Front Office Supervisor

2 months ago

Havre de Grace, Maryland, United States West Cecil Health Center Inc Full time
Job Summary

West Cecil Health Center Inc is seeking a highly skilled Front Office Supervisor to join their Medical Practice Team. As a key member of the team, the successful candidate will be responsible for overseeing the front office operations, ensuring seamless patient flow, and providing exceptional customer service.

Key Responsibilities
  • Supervise and coordinate the activities of the receptionist and call center team to ensure efficient and effective front office operations.
  • Develop and implement strategies to improve patient satisfaction, reduce wait times, and increase productivity.
  • Collaborate with the Practice Manager to achieve established goals for call center metrics, time of service collections, and other key performance indicators.
  • Recruit, train, and develop a high-performing team of support staff professionals.
  • Ensure compliance with all regulatory requirements and Health Center policies and procedures.
Requirements
  • High school diploma or equivalent required; AA degree or higher preferred.
  • At least 3 years experience as a receptionist in a healthcare setting; at least 3 years experience handling insurances in a healthcare setting.
  • Excellent customer relations skills, ability to work well under pressure, and strong organizational and prioritization skills.
  • Proficiency in G-Suite tools, Microsoft Word, and Excel.
What We Offer
  • A comprehensive benefit package, including medical, dental, and vision insurance, health reimbursement arrangement, employer-paid life and AD&D insurance, and 401K with employer match.
  • Generous paid time off and volunteer time, paid holidays, and education reimbursement.

West Cecil Health Center Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.