Front Desk Representative

11 hours ago


ValdeReuil, Normandie, United States Summit Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Summit Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing daily operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide personalized guest service, responding to requests and resolving issues in a timely and professional manner
  • Manage front desk operations, including check-in/check-out, room assignments, and guest communication
  • Run shift reports, prepare daily arrivals/departure reports, and review discrepancies in the front desk system
  • Diagnose and repair simple computer problems, and maintain a working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
  • Verify and imprint guest credit cards for authorization, and accurately balance house bank
  • Assign guests rooms based on preferences and availability, and drive revenue management by selling rooms at various rates
  • Handle guest issues and concerns in a tactful manner, and work to achieve a satisfactory resolution
  • Answer questions regarding hotel facilities and services, and provide recommendations for local area restaurants, points of interest, or transportation
  • Maintain a clean and organized front desk, lobby, and back office, and follow up promptly with guest check-ins, complaints, and other requests
  • Interact professionally with other departments and employees to ensure a good working relationship and hospitable atmosphere for guests
  • Understand and participate in hotel safety procedures, and ensure the quality standards for the hotel brand and Summit Hospitality Group are maintained
Requirements
  • Two years of previous experience as a Front Desk Representative for a name brand hotel chain, with a preference for Marriott, Hilton, and Hyatt
  • Strong leadership skills, excellent oral and written communication skills, and demonstrated planning and organizational ability
  • Able to prioritize and quickly change direction as needs arise, and skilled in math and able to operate a 10-key by touch
  • Valid driver's license, and ability to lift 50 pounds
Work Environment

This is a flexible work schedule position, including weekends, and requires the ability to sit, stand, reach, and bend for extended periods of time.



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