Housekeeping Department Supervisor
1 day ago
At Great Wolf Lodge, we are seeking a highly motivated and experienced Housekeeping Supervisor to join our team. As a key member of our Housekeeping department, you will be responsible for leading and mentoring our housekeeping staff to ensure exceptional cleanliness and operational efficiency.
Key Responsibilities:- Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
- Ensure the turnover of all vacant and clean rooms in a timely manner, verifying stayovers, reporting early check-outs, and communicating issues and discrepancies with front office.
- Provide coaching, encouragement, and recognition to housekeeping staff as needed.
- Understand and champion Great Wolf policies and procedures, collaborating with Housekeeping leadership in performance management of the department and its staff.
- Participate in the development and execution of training programs for new hires and ongoing training for housekeeping staff.
- Create and schedule daily assignments, daily and weekly projects, and optimize staff to ensure lodge cleanliness and performance.
- Conduct daily stand-up meetings with housekeeping staff to prioritize the day and facilitate feedback.
- Escalate pack feedback to leadership.
- Inspect guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and review results with housekeeping staff.
- Ensure linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities, promoting safety standards in these areas.
- Supervise activities of staff and area to ensure compliance with resort standards, including the management of time and attendance.
- Participate in recruitment and selection of talent for the housekeeping department.
- Assist with regular state of the team meetings and help plan engagement activities for housekeeping staff.
- Ensure the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
- Schedule deep clean and carpet care based on bi-yearly schedule and guest comments.
- High School diploma or equivalent experience.
- Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position.
- Prior hospitality or housekeeping experience or equivalent formal education.
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
- Experience with HotSos or similar system.
- Demonstrated interpersonal and verbal communication skills.
- Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
- Ability to work flexible schedule including nights, weekends, and/or holidays as needed.
- Bachelor's degree.
- Previous housekeeping experience, preferably in large family resort or hotel.
- Experience with Opera or similar system.
- Bilingual, English and Spanish.
- Time management skills in a fast-paced environment.
Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.
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