Customer Service Sales Representative

3 weeks ago


Charleston, West Virginia, United States Lotus Technology Group, Inc. Full time
Job Title: Customer Service Representative

At Lotus Technology Group, Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive problem-solving and effective communication.

Key Responsibilities:
  • Promote and sell products and services to customers
  • Provide excellent customer service via phone, ensuring a positive experience for both new and existing customers
  • Negotiate and complete save/service order requests from customers
  • Work with customers patiently, tactfully, and efficiently to resolve issues
  • Accurately inform customers of various fees and adjustments
  • Provide options to customers based on product and service needs
  • Utilize active listening skills to understand customer needs
  • Follow tactical call flows to optimize the customer experience
Requirements:
  • Outstanding customer service skills
  • Excellent communication, interpersonal, analytical, and problem-solving skills
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills
  • Ability to multitask in a fast-paced environment
Preferred Qualifications:
  • Previous customer service experience in a high-volume environment
  • 2+ years of call center experience or equivalent required
  • High school diploma or equivalent
  • 18 years of age or older


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