Insurance Customer Service Representative

3 days ago


Charleston, West Virginia, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team.

Key Responsibilities:
  • Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.
  • Process insurance policy changes and updates, ensuring accuracy and efficiency.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, working closely with team members to achieve office goals.
  • Promote and cross-sell insurance products and services, identifying opportunities to increase sales and revenue.
  • Assist with claims processing and follow-up, ensuring timely and accurate resolution of customer issues.
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures.
  • Stay updated on insurance industry trends and regulations, attending training sessions and meetings as required.
  • Contribute to a positive and collaborative work environment, working closely with team members to achieve office goals.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity.



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