Sales and Customer Service Representative

4 weeks ago


Charleston, West Virginia, United States Massage Envy Full time
Overview

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and helping to grow our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
Benefits
  • Competitive hourly rate starting at $14.00
  • Employee Referral Bonus Program
  • Unlimited bonuses and commissions
  • Paid Time Off (PTO) for full-time team members
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • Employee discounts on services and retail
  • Long-term career planning and advancement
Requirements
  • Must be 18 years or older
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math, computer skills, and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of Total Body Care with a general knowledge of massage, stretch, and skin care services
Culture and Support
  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge


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