Senior Systems Engineer
1 week ago
Position Overview:
Leadership and Team Development:
Guide a team of digital services professionals, offering mentorship and support.
Encourage a culture of teamwork, innovation, and ongoing enhancement within the group.
Service Delivery Oversight:
Manage the comprehensive delivery and operational oversight of customer-centric enterprise IT services.
Ensure that service levels align with or surpass established metrics and KPIs, promptly addressing any discrepancies.
Strategic Development and Implementation:
Formulate and execute strategies aimed at optimizing service delivery, boosting efficiency, and elevating customer satisfaction.
Collaborate with stakeholders to ensure digital services are in sync with business goals and technological progress.
Technical Leadership and Solution Development:
Provide expert guidance in the design, execution, and upkeep of IT services, including VDI, desktop imaging, patch management, SharePoint solutions, web services, Active Directory, and Exchange.
Stay informed about industry trends and best practices to propose and apply innovative solutions.
Client Relationship Management:
Serve as the main contact for significant customer interactions, ensuring effective communication and alignment of expectations.
Proactively nurture customer relationships, addressing feedback and resolving issues promptly.
Financial and Resource Management:
Oversee financial resources, including budget formulation and cost management strategies.
Optimize resource distribution to enhance operational efficiency and service delivery excellence.
Essential Skills:
Customer-oriented and results-driven
Senior Level Management experience
Preferred Skills:
Knowledge of Information Technology Infrastructure Library (ITIL) V3
Certifications Required:
IAT Level II certification required
CompTIA Security+ CE
Experience Requirements:
High School or GED - 20 Years
Bachelor's Degree - 25 Years
Security Clearance:
TS/SCI FS poly
This position necessitates a TS/SCI clearance.
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