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Office Operations Manager
2 months ago
As a key member of our team at Shared Practices Group, the Office Operations Manager plays a vital role in ensuring the smooth day-to-day operations of our dental office. This position requires a strong leader who can oversee administrative tasks, staff coordination, and patient interactions, while maintaining exceptional patient service and compliance with legal regulations.
Key Responsibilities:- Operations Management: Oversee the day-to-day office operations, ensuring a smooth workflow and high efficiency. Implement and maintain office policies and procedures, ensuring compliance with health and safety standards.
- Staff Management: Recruit, train, and supervise office staff, including the Implant Sales Consultant. Schedule and coordinate staff work hours, ensuring adequate coverage. Conduct performance reviews and provide ongoing training and development.
- Patient Management: Ensure excellent patient service, from consult to surgery to post-treatment follow-up. Manage patient records, ensuring they are accurate and up-to-date. Handle patient inquiries, complaints, and concerns in a professional manner.
- Financial Management: Oversee collections and ensure the practice is meeting monthly targets. Manage accounts receivable and payable, maintaining accurate financial records. Monitor and manage office expenses, finding cost-effective solutions when necessary.
- Education: High school diploma or equivalent; an associate's or bachelor's degree in business administration or a related field is preferred.
- Experience: 3-5 years of experience in a dental office setting, with at least 2 years in a managerial role. Experience with dental practice management software is required.
- Skills: Strong leadership and management abilities. Excellent communication and interpersonal skills. Proficiency in office software, including Microsoft Office Suite and OpenDental. Knowledge of dental terminology, billing, and coding. Strong organizational and problem-solving skills. Ability to manage multiple tasks in a fast-paced environment.
We offer a competitive compensation package, full healthcare benefits, paid holidays, vacation, and sick time. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity to join our team at Shared Practices Group.
