Operational Services Manager

3 weeks ago


Kansas City, Missouri, United States Gainwell Technologies Full time
Account Delivery Operations Manager

Gainwell Technologies is seeking a highly skilled Account Delivery Operations Manager to join our team. As a critical member of our operations team, you will be responsible for ensuring the efficient delivery of services to our clients and customers.

Key Responsibilities:

  • Collaborate with stakeholders to provide exceptional service and operational efficiency
  • Meet contractual obligations, optimize processes, and maintain high-quality standards throughout the service lifecycle
  • Drive operational performance within our CX organization and support client relationships
  • Partner with Regional Leader, Account General Manager, and Account Delivery Leader to continuously improve service delivery and exceed goals and objectives

Requirements:

  • 9 or more years of people management experience and healthcare account management or customer contact center leadership
  • Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations
  • Knowledge of and experience managing diverse teams across business operational areas and Industry DDI acumen of Healthcare/Medicaid modules
  • Demonstrated ability to interpret data and metrics to drive informed decisions and address complex service delivery challenges effectively

What We Offer:

  • Fully remote position with the opportunity to work anywhere within the United States
  • Opportunities to travel through work (up to 25%)
  • Generous, flexible vacation policy, 401(k) employer match, comprehensive health benefits, and educational assistance

We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



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