Hotel Front Office Manager
2 weeks ago
Job Title: Front Office Manager
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at Welk Resorts. As a Front Office Manager, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and leading a team of front office associates.
Key Responsibilities:
- Supervise and coordinate front desk activities, ensuring seamless guest check-in and check-out processes.
- Resolve guest complaints and concerns in a professional and courteous manner.
- Oversee room assignments, room swapping, and inventory management.
- Manage front office operations, including scheduling, payroll, and budgeting.
- Develop and implement departmental service standards, ensuring exceptional guest experiences.
- Lead and motivate a team of front office associates, providing coaching and training as needed.
Requirements:
- Associates or Bachelor's degree in Hospitality or related field.
- At least three years of related managerial experience in a hotel or resort environment.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Excellent communication and leadership skills.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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