Hotel Operations Manager

2 weeks ago

Vail, Colorado, United States The Sebastian Vail Full time
Job Summary

The Hotel Night Manager is a key member of our team, responsible for overseeing the operations of the hotel during the overnight shift. This includes managing front desk operations, guest services, and hotel security while ensuring a smooth and safe environment for guests.

Key Responsibilities:

  • Supervision and Leadership: Lead and manage the night shift team, including front desk staff and audit personnel, to ensure excellent customer service and adherence to hotel policies.
  • Guest Services: Welcome guests upon arrival, provide information regarding hotel services and amenities, and handle guest inquiries, complaints, and requests promptly and professionally.
  • Front Desk Operations: Manage reservations, perform front desk administrative tasks, including balancing cash drawers and processing payments, and monitor room availability.
  • Security and Safety: Conduct regular inspections of hotel premises to ensure safety and security protocols are being followed, respond to emergency situations, and cooperate with local authorities when needed.
  • Financial Reporting: Prepare nightly reports, including revenue summaries and incident reports, and ensure proper handling of cash and credit transactions during the night shift.
  • Communication: Relay relevant information to the day management team, including feedback from guests and staff, and communicate effectively with other departments to resolve issues that may affect operations or guest satisfaction.
  • Training and Development: Train new night staff members in hotel procedures and policies, foster a positive work environment that encourages staff development and teamwork, and ensure a smooth transition of responsibilities.

Requirements:

  • High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
  • Previous experience in hotel management or front desk operations is required.
  • Strong leadership and interpersonal skills, ability to work independently, and make decisions under pressure.
  • Proficient in hotel management software and MS Office Suite.
  • Excellent verbal and written communication skills.
  • Flexibility to work various shifts, including weekends and holidays.

Benefits:

  • Free onsite shift parking.
  • Discounted bus pass for Eagle County & Lake County routes.
  • Discounted F&B, Spa Treatments & Retail up to 40% off.
  • 401K with Match.
  • PTO for Full Time Year Round up to 4 weeks a year.
  • Wellness Bonus if worked through full season until ski area closing.
  • Full Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
  • Merchant Ski Pass Program.
  • Free onsite Chef prepared employee dining room with hot meals and salad bar.

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