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Front Desk Manager

2 months ago

Vail, Colorado, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Maintain high standards of guest services and front desk operations, ensuring seamless check-in and check-out processes.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Supervise and manage front desk staff, providing guidance and coaching to ensure excellent service delivery.
  • Monitor and analyze financial performance, identifying opportunities to increase revenue and reduce costs.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred.
  • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no work experience required.
  • Excellent communication and interpersonal skills, with ability to lead and motivate team members.
  • Strong analytical and problem-solving skills, with ability to make sound business decisions.
  • Ability to work in a fast-paced environment, with flexibility to adapt to changing priorities.
What We Offer
  • Competitive salary range: $58,300 - $65,000 annually.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.