Service Advisor

5 days ago


Glenwood Springs, Colorado, United States Mountain Chevrolet Full time
Job Overview

Mountain Chevrolet is seeking a highly skilled and customer-focused Service Advisor to join our team.

Key Responsibilities:

  • Greet customers promptly and professionally, ensuring a positive first impression.
  • Obtain and verify customer and vehicle information to provide accurate and efficient service.
  • Clearly communicate vehicle symptoms and recommended maintenance to customers, providing transparent and detailed estimates.
  • Determine and recommend necessary repairs and maintenance based on vehicle age, mileage, and history.
  • Prepare and present detailed estimates to customers, highlighting costs and services.
  • Establish and maintain effective communication with customers throughout the repair process, providing regular updates and status reports.
  • Verify and reconcile final invoices with work performed, ensuring accuracy and customer satisfaction.
  • Explain completed work and charges to customers, addressing any questions or concerns.

Requirements:

  • Proven track record of delivering exceptional customer satisfaction and service.
  • Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is preferred, but not required.
  • High energy level and a strong desire for a long-term career with a growing organization.
  • Personal and professional integrity, with a commitment to honesty and transparency.
  • Xtime/Dealertrack experience is a plus, as is bilingual proficiency in Spanish.


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