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Service Advisor/Manager
2 months ago
We are seeking a highly skilled and customer-focused Automotive Service Consultant to join our team at Adam & Son Auto Repair and Service. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a positive and honest experience with our company.
Key Responsibilities:- Greeting and Advising Customers: Greet and educate customers through their entire service/repair experience, providing them with clear and concise information about their vehicle's needs.
- Collaboration and Communication: Collaborate and communicate with technicians to ensure that all customer concerns are addressed and that their vehicles are repaired to the highest standards.
- Estimate Creation: Create estimates based on inspection reports and technician feedback, ensuring that customers are fully informed about the work that needs to be done.
- Relationship Building: Develop a relationship with customers that improves communication and builds trust, ensuring that they feel valued and respected.
- Day-to-Day Shop Tasks: Assist with day-to-day shop tasks, including ordering parts and managing inventory.
- Work Area Maintenance: Maintain a clean and organized work area, ensuring that the lobby is welcoming and comfortable for customers.
- Reliability and Dependability: Be reliable and dependable, taking ownership of your duties and responsibilities.
- Positive Attitude: Possess a positive attitude, remaining calm and composed in challenging situations.
- Excellent Communication Skills: Have excellent communication and interpersonal skills, able to effectively communicate with customers, technicians, and other team members.
- Teamwork Focus: Operate with a teamwork focus, investing in relationships with your team and contributing to a positive and supportive work environment.
- Competitive Salary: A competitive salary starting at $55,000-65,000, depending on previous experience, plus bonuses.
- Benefits Package: A comprehensive benefits package, including paid time off, 401(k) with employer match, and competitive health, dental, and vision insurance.
- Professional Development Opportunities: Opportunities for professional development and growth, including training and education programs.
- Employee Discount: An employee discount on service and repair.
