Automotive Customer Service Consultant

1 week ago


Glenwood Springs, Colorado, United States Phil Long Subaru of Glenwood Springs Full time
Job Overview

Position Title: Automotive Service Advisor

Location: Glenwood Springs

Category: Sales

Compensation: $60,000 - $110,000 (Includes Commission and Bonuses)

Employment Type: Full Time

Position Summary: As an Automotive Service Advisor, you will play a crucial role in enhancing customer experiences at our Glenwood Springs facility. Your enthusiasm for automotive services and commitment to customer satisfaction will be vital in this position.

Role Responsibilities:

  • Guide customers on essential maintenance services.
  • Diagnose mechanical problems through effective communication and thorough inspections.
  • Discuss findings with clients, suggest appropriate solutions, and create repair orders.
  • Prepare comprehensive service estimates, clarify costs, and manage customer inquiries.
  • Organize service appointments while collecting relevant customer and vehicle details.
  • Conduct test drives and review service history for further recommendations.
  • Provide precise cost assessments, set timelines, and secure necessary approvals.
  • Ensure exceptional customer satisfaction by maintaining transparent communication and promptly addressing issues.
  • Implement and manage service marketing strategies to enhance customer interaction.
  • Review and finalize repair orders, ensuring all tasks are completed and documented accurately.
  • Maintain a tidy work environment and uphold professional standards.
  • Perform additional duties as required.

Required Qualifications:

To succeed in this role, candidates should have a High School Diploma or equivalent and exhibit strong communication and problem-solving abilities.

Education and Experience:

  • High School Diploma or General Education Degree (GED)

Language Proficiency:

  • Ability to effectively understand and communicate with customers and team members.

Mathematical Competence:

  • Basic math skills and the ability to interpret graphical data.

Analytical Skills:

  • Strong reasoning abilities and the capacity to resolve complex issues efficiently.

Licenses and Certifications:

  • Valid Driver's License


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