Vice President of Account Resolution

14 hours ago


Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Job Title: Vice President of Account Resolution

Kirtland Federal Credit Union is seeking a highly skilled and experienced Vice President of Account Resolution to join our team. As a key member of our leadership team, you will be responsible for leading the account resolution team and assisting the Chief Lending Officer in strategic planning and budget development.

Key Responsibilities:
  • Lead the account resolution team and ensure quality and compliant collection and member resolution activity.
  • Develop and implement collection policies, procedures, and planning to maintain credit union and department established loss prevention and loss mitigation goals.
  • Partner with the Chief Lending Officer to analyze delinquent and charged-off portfolio and develop risk mitigation strategies.
  • Oversee daily activities of the department staff to ensure proper and timely response and handling of all member accounts in non-performing status.
  • Develop and implement effective collection strategies and objective goal setting, delegation, and communication to drive results and meet or exceed goals.
Requirements:
  • 5 years of progressive collections experience.
  • 5 years experience in collections management preferred.
  • Experience establishing goals that align with strategic objectives.
  • Demonstrated experience with coaching and developing a team.
  • Demonstrated experience with driving results and meeting or exceeding goals.
  • Experience in dealing with bankruptcy procedures.
  • Experience with vendor management.
  • Strong business acumen.

Kirtland Federal Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



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