Account Resolutions Director

2 days ago


Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Account Resolutions Manager Job Description

Kirtland Federal Credit Union is seeking a highly skilled Account Resolutions Manager to join our team. As a key member of our leadership team, you will be responsible for leading the account resolution team and assisting the Chief Lending Officer in strategic planning and budget development.

Key Responsibilities:
  • Lead the account resolution team and ensure quality and compliant collection and member resolution activity.
  • Partner with the Chief Lending Officer to develop strategic objectives, short and long-term goals, and plans for the account resolution department.
  • Oversee daily activities of the department staff to ensure proper and timely response and handling of all member accounts in non-performing status.
  • Develop and implement collection policies, procedures, and planning to maintain credit union and department established loss prevention and loss mitigation goals.
  • Partner with KCU's data teams to review delinquency and recovery forecasts for performance discussions and budgets.
  • Assume responsibility for the effective administration and performance of collection functions.
Requirements:
  • Minimum of seven years of progressive collections experience.
  • Minimum of five years of experience in collections management preferred.
  • Experience establishing goals that align with strategic objectives.
  • Demonstrated experience with coaching and developing a team.
  • Demonstrated experience with driving results and meeting or exceeding goals.
  • Experience in dealing with bankruptcy procedures.
  • Experience with vendor management.
  • Strong business acumen.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and growing credit union.
  • Chance to develop and lead a high-performing team.
  • Professional development and growth opportunities.

Kirtland Federal Credit Union is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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