Customer Service Representative

3 weeks ago


Salt Lake, Utah, United States Nexeo Staffing Full time

Job Title: Inbound Customer Service Representative

Job Summary:

Nexeo is seeking a proactive and client-centered Inbound Customer Service Representative to join our team in Salt Lake City, UT. As a key member of our customer support team, you will engage with customers, address inquiries, and provide guidance on products and equipment.

Responsibilities:

  • Engage with customers and address inquiries with clarity and professionalism.
  • Handle inbound calls to answer questions and provide guidance on products and equipment.
  • Utilize soft skills such as active listening and practicing empathy to provide exceptional customer service.
  • Record and update information on customer interactions, inquiries, complaints, and resolutions in the system.
  • Follow up on inquiries to ensure customer satisfaction and a positive experience.
  • Stay informed on products, services, and policies to provide accurate information to customers.

Qualifications:

  • Up to 1 year of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Computer knowledge and ability to learn new web-based software.
  • Must be efficient with a ten-key and multi-line telephone system.
  • Perfect attendance is required.
  • Can type 25 WPM.

Benefits:

  • Refer a Friend Bonus.
  • Weekly Pay.
  • Direct deposit.
  • Rapid pay card options.
  • Employee of the Month recognition.
  • Hassle-Free Job Search: A dedicated Nexeo recruiter will assist you throughout your job search.


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