Guest Service Representative

1 week ago


Punta Gorda, Florida, United States SpringHill Suites by Marriott Punta GordaDowntown, FL Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at SpringHill Suites by Marriott Punta Gorda/Downtown, FL. As a Guest Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Greet guests and perform check-in/out procedures
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check house count to determine the rooms available for the day
  • Review credit limit exception report & gets additional approval if necessary
  • Check expected departures for today & clears checkouts or extends stays after check out time
  • Update housekeeping room status when received from housekeeping
  • Balance departments from daily activity report at the end of shift
  • Performs cashier shift change when cash is in balance
  • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them
  • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
  • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met
  • Document any guest accidents by completing the accident report form
Requirements
  • High School diploma or GED preferred
  • One year hospitality experience required
  • Customer service experience required
  • Experience handling cash and credit card procedures
  • Attention to detail
  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization
  • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions


  • Punta Gorda, Florida, United States SpringHill Suites by Marriott Punta GordaDowntown, FL Full time

    Job OverviewWe are seeking a highly skilled Guest Service Representative to join our team at SpringHill Suites by Marriott Punta Gorda/Downtown, FL. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGreet guests and process...


  • Punta Gorda, Florida, United States SpringHill Suites by Marriott Punta GordaDowntown, FL Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at SpringHill Suites by Marriott Punta Gorda/Downtown, FL. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest...


  • Punta Gorda, Florida, United States MasterBrand Cabinets Full time

    Job Title: Customer Service RepresentativeAt MasterBrand Cabinets, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...


  • Punta Gorda, Florida, United States Kangaroo Express Full time

    Customer Service RepresentativeKangaroo Express is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key Responsibilities:Greet...


  • Punta Gorda, Florida, United States MasterBrand Cabinets LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MasterBrand Cabinets LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their needs and concerns in a timely and professional manner.Key...


  • Punta Gorda, Florida, United States Patrice Weston - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Patrice Weston - State Farm Agent, you will play a vital role in providing exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesCustomer Relationship Building: Establish and maintain positive relationships with customers, responding to their inquiries and...


  • Punta Gorda, Florida, United States MasterBrand Cabinets Full time

    Job DescriptionThe Customer Service Associate position plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for resolving customer inquiries and concerns in a timely and professional manner.Key Responsibilities:Customer Communication: Respond to customer calls, emails, and other forms of...


  • Punta Gorda, Florida, United States MasterBrand Cabinets Full time

    Job DescriptionThe Customer Service Associate position plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for resolving customer inquiries and concerns in a timely and professional manner.Key Responsibilities:Customer Communication: Respond to customer calls, emails, and other forms of...


  • Punta Gorda, Florida, United States Katherine Nash - State Farm Agent Full time

    Job OverviewPosition Summary:A dedicated Insurance Agent representing Katherine Nash - State Farm Agent is looking for a motivated and professional individual to contribute to their agency's success. This role involves cultivating and nurturing customer relationships within the community to effectively promote a range of State Farm products, including auto,...


  • Punta Gorda, Florida, United States Rustman Agency Full time

    About the RoleWe are seeking a highly motivated and self-driven individual to join our team as a Field Underwriter. As a Field Underwriter, you will be responsible for receiving information from interested homeowners and setting appointments with them in their homes. You will review the information provided by the client and present options that the...


  • Punta Gorda, Florida, United States SpringHill Suites by Marriott Punta GordaDowntown, FL Full time

    {"title": "Guest Service Agent", "description": "Join Our Team as a Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at SpringHill Suites by Marriott Punta Gorda/Downtown, FL. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing...


  • Punta Gorda, Florida, United States Builders FirstSource Full time

    Builders FirstSource **Job Summary** As a Field Services Representative at Builders FirstSource, you will be responsible for addressing construction service and product issues at the customer's site. Your goal will be to ensure that customer complaints regarding the quality and reliability of our products are resolved efficiently and effectively. **Key...


  • Punta Gorda, Florida, United States Builders FirstSource Full time

    Builders FirstSource **Job Summary** As a Field Services Representative at Builders FirstSource, you will be responsible for addressing construction service and product issues at the customer's site. Your goal will be to ensure that customer complaints regarding the quality and reliability of our products are resolved efficiently and effectively. **Key...


  • Punta Gorda, Florida, United States Sunseeker Resorts Full time

    Sunseeker Resort Charlotte Harbor is a premier destination offering a unique culinary experience at Harbor Yards Food Hall. With 11 distinctive food and beverage concepts, guests are treated to a variety of cuisines from around the world. **Job Summary:** We are seeking a highly motivated and customer-focused Food Hall Attendant to join our team at...


  • Punta Gorda, Florida, United States Patrice Weston - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing prompt, accurate, and friendly service? If so, this may be the career for you.ResponsibilitiesEstablish and maintain customer relationships, providing exceptional service and follow-up as needed.Respond to customer...


  • Punta Gorda, Florida, United States Gettel Automotive Full time

    About Gettel AutomotiveAt Gettel Automotive, we value our associates as our most valuable resource. We encourage growth through diligence, teamwork, and creativity. Our commitment to honesty and integrity is unwavering, and we strive to create an environment where customers are treated with respect and dignity.What We OfferMedical, Dental, and Vision...


  • Punta Gorda, Florida, United States CenterWell Home Health Full time

    About the RoleWe are seeking a highly motivated and self-driven Medicare Sales Representative to join our team at CenterWell Home Health. As a Medicare Sales Representative, you will play a critical role in building relationships with our customers, driving self-generated sales, and meeting sales goals and metrics while working independently.Key...


  • Punta Gorda, Florida, United States Rustman Agency Full time

    Job OpportunityWe are seeking a highly motivated and self-driven individual to join our team as a Field Underwriter. As a Field Underwriter, you will be responsible for receiving information from interested homeowners and setting appointments with them in their homes. You will review the information provided by the client and present options that the...


  • Punta Gorda, Florida, United States Rustman Agency Full time

    About The Rustman AgencyWe are a leading insurance marketing organization, dedicated to providing our clients with a wide range of life insurance and annuity products. Our extensive portfolio includes Term, Mortgage Protection, Final Expense, UL, EIUL, Disability, Critical Illness, Annuity, EIA, SPIA, LTC, and more.As a Field Underwriter with The Rustman...


  • Punta Gorda, Florida, United States Rustman Agency Full time

    About the RoleWe are seeking a highly motivated and self-driven individual to join our team as a Field Underwriter. As a Field Underwriter, you will be responsible for receiving information from interested homeowners and setting appointments with them in their homes. You will review the information provided by the client and present options that the...