Operations Director

1 week ago


Bolingbrook, Illinois, United States PersonalizationMall Full time

Job Summary

The Director of Operations will oversee daily fulfillment activities, ensuring that procedures are carried out properly. This includes managing, developing, and implementing an operational plan to meet safety, service, quality, and efficiency goals. The ideal candidate will have experience in an automated distribution facility and proficiency with WMS, WES, and WCS systems.

Key Responsibilities

  • Develop and implement operational plans for warehouse, production, quality assurance, and shipping.
  • Coordinate staff planning to ensure service promise to customers while achieving efficiency goals.
  • Supervise, train, and mentor managers and other supervisory staff.

Requirements

  • A bachelor's degree in business or commensurate experience.
  • 8+ years of operational warehousing experience.
  • 5+ years of experience in an automated distribution facility.
  • 5+ years of experience working with WMS, WES, and/or WCS systems.
  • 3+ years of P&L responsibility.
  • Preferred experience in a gifting industry.
  • Proficient with Microsoft tools such as MS Excel, MS Word, and MS Access.
  • Previous experience with managing large production teams.
  • Experience with hiring, training, motivating, and resolving employee relations issues.
  • Demonstrated ability to write reports, business correspondence, procedural manuals, and intra-company memos and emails.
  • Ability to read, analyze, and interpret general business technical procedures and policies.
  • Possess strong analytical and communication skills.

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