Operations Director
2 weeks ago
The Director of Operations will play a pivotal role in driving operational excellence and scaling the business. This individual will combine strong analytical expertise with sharp leadership and team management skills to create a culture of high performance in a fast-paced, dynamic environment.
Key Responsibilities- Lead day-to-day warehouse operations to ensure smooth, efficient processes.
- Develop and maintain SLAs & KPIs to drive consistent performance and meet delivery expectations.
- Oversee the ownership of operational data dashboards and interpret key metrics to identify trends and opportunities for continuous improvement.
- Proactively identify and resolve operational issues to maintain high team performance.
- Drive the documentation, implementation, and iteration of processes to optimize efficiency and manage change effectively.
- Oversee the operations budget and ensure cost control and resource optimization.
- Ensure all operations comply with regulatory requirements and industry best practices.
- Manage a team of managers responsible for inbound and outbound operations and create a high-performing, cohesive unit.
- Lead all aspects of people management, including hiring, onboarding, offboarding, and organizational development.
- Set clear performance expectations and mentor, coach, and develop the management team to ensure they meet operational and team-based goals.
- Cultivate an environment of transparency, accountability, and continuous improvement within the organization.
- Collaborate with senior leadership to drive the development and implementation of strategies aimed at scaling operations in a rapidly growing eCommerce environment.
- Analyze operational data to identify emerging trends, areas for improvement, and opportunities for growth.
- Lead change management initiatives to iterate and improve operational processes.
- Work closely with cross-functional teams to align operational goals with broader business objectives.
Minimum Qualifications:
- Bachelor's degree in Business, Supply Chain, Operations Management, or related field.
- 7+ years of operations management experience, with 2-3 years in eCommerce, grocery, or delivery environments with tight SLAs or same-day delivery.
- 5+ years managing diverse teams with a focus on people management and exceeding KPIs.
- Strong focus on team development, fostering a collaborative mindset, and promoting a culture of excellence.
- Proven ability to lead in fast-paced, startup environments, optimizing operations with lean resources.
- Strong analytical skills, using data to identify inefficiencies and drive decisions.
- Proven track record of follow-through to ensure a consistently positive customer experience.
- Extensive experience with delivery software and warehouse management systems.
- Excellent leadership, communication, and organizational skills, empowering teams and driving results in high-pressure environments.
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