Operations Director

4 days ago


Bolingbrook, Illinois, United States 1-800-Flowers Full time
Director of Operations Job Description

At 1-800-Flowers, we're seeking a highly skilled Director of Operations to oversee our daily fulfillment activities. As a key member of our team, you'll be responsible for managing, developing, and implementing an operational plan that ensures procedures are carried out efficiently and effectively.

Key Responsibilities:
  • Develop and implement operational plans for warehouse, production, quality assurance, and shipping departments.
  • Coordinate staff planning to ensure service promise to our customers while achieving efficiency goals.
  • Supervise, train, and mentor managers and other supervisory staff.
  • Define, implement, and revise operational policies and guidelines.
  • Develop operational KPIs to establish measurement benchmarks for all departments and operations.
  • Support and develop a continuous improvement environment.
  • Manage quality and efficiency costs within fulfillment.
  • Monitor employee productivity and satisfaction.
  • Set team and individual goals.
  • Participate in overall operations planning with the President, VP of Operations, VP of Engineering, and Director of Operational Planning.
Requirements:
  • Bachelor's degree in business or commensurate experience.
  • 8+ years of operational warehousing experience.
  • 5+ years of experience in an automated distribution facility.
  • 5+ years of experience working with WMS, WES, and/or WCS systems.
  • 3+ years of P&L responsibility.
  • Preferred experience in a gifting industry.
  • Proficient with Microsoft tools such as MS Excel, MS Word, and MS Access.
  • Previous experience with managing large production teams.
  • Experience with hiring, training, motivating, and resolving employee relations issues.
  • Demonstrated ability to write reports, business correspondence, procedural manuals, and intra-company memos and emails.
  • Ability to read, analyze, and interpret general business technical procedures and policies.
  • Possess strong analytical and communication skills.

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