Identity Card Operations Director
1 month ago
Veridos America Inc. is seeking a highly experienced and results-driven leader to oversee all U.S. region identity card operations within high-security personalization & manufacturing centers. As the Identity Card Operations Director, you will be responsible for ensuring the quality, security, availability, and delivery of identity cards meet contract requirements.
Key Responsibilities:- Lead overall U.S. region card personalization services, supply chain, and operations to meet Identity Business Unit and contract SLAs.
- Manage the Bolingbrook card personalization production facility, including hardware, software, inventory, and personnel, while overseeing governance of other U.S. personalization facilities remotely.
- Represent manufacturing in design reviews and business proposals.
- Develop and implement optimal plans for operations, equipment, productivity, cost, capacity, and quality.
- Maintain Service Availability: Set and monitor system/equipment maintenance and uptime standards, addressing manufacturing issues, and coordinating with third-party support services as needed to assure continuous business operations.
- Establish and exercise disaster recovery plans, as well as High Availability synchronization of multiple personalization centers.
- Develop and report production/operations metrics to drive continuous improvement and provide updates to internal/external stakeholders.
- Motivate and guide staff to maintain an efficient, safe, and productive work environment.
- At least 10 years of experience in a manufacturing, industrial, operations, or process engineering role within a manufacturing/industrial setting.
- Bachelor's degree in Engineering, Industrial Business Administration, or a related field.
- Proven track record in card production and support processes with a focus on continuous improvement.
- Experience identifying opportunities for performance enhancement.
- Ability to conduct manufacturing yield, issue analysis, root cause analysis, and implement corrective actions.
- Strong skills in monitoring operations and managing people with excellent communication abilities.
- Experience with card personalization and insertion equipment, preferably from vendors like Entrust, Bell Howell, or Otto Kunnecke.
- Knowledge of ISO9001, NASPO, PCI, and other relevant manufacturing standards.
- Proficiency in Lean Six Sigma, 5S, and continuous improvement techniques.
- Strong proficiency in MS Office; familiarity with Minitab or similar data analysis tools is a plus.
- Understanding of printing techniques, plastic lamination technologies, and personalization technology.
- Knowledge of production quality assurance procedures.
- Ability to maintain material inventory accuracy and conduct system transactions.
- Experience conducting interviews, hiring new staff, and providing employee orientation.
- Skills in setting goals, conducting performance reviews, and offering personal development advice.
We are an equal opportunity employer and promote diversity in all its forms. We create an inclusive work environment, free from prejudice, discrimination, and harassment, in which all employees feel a sense of belonging. If you are an independent, results-driven leader with a passion for improving manufacturing processes and leading teams, we encourage you to apply for this exciting opportunity.
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