Director of Operations and Fulfillment

2 weeks ago


Bolingbrook, Illinois, United States 1-800-Flowers Full time

The Director of Operations will oversee daily fulfillment activities at 1-800-Flowers, a premier provider of distinctive keepsake items. This role is responsible for managing, developing, and implementing an operational plan to ensure procedures are carried out properly. The Director will regularly monitor safety, service, quality, efficiency, and make business changes to meet these goals. This position is based in Bolingbrook, Illinois, and will also be responsible for the Burr Ridge, Illinois location. The Director will supervise, train, and mentor managers and other supervisory staff, including 8-10 direct reports and 36 indirect reports. Key responsibilities include developing and implementing operational policies and guidelines, defining and revising operational KPIs, and supporting a continuous improvement environment. The Director will also manage quality and efficiency costs within fulfillment, monitor employee productivity and satisfaction, and set team and individual goals. Additionally, the Director will participate in overall operations planning with the President, VP of Operations, VP of Engineering, and Director of Operational Planning. The ideal candidate will have a bachelor's degree in business or a related field, 8+ years of operational warehousing experience, and 5+ years of experience in an automated distribution facility. Proficiency in Microsoft tools, such as MS Excel, MS Word, and MS Access, is also required. Previous experience with managing large production teams, hiring, training, motivating, and resolving employee relations issues is preferred. The Director will possess strong analytical and communication skills, with the ability to write reports, business correspondence, procedural manuals, and intra-company memos and emails. The company is committed to diversity and inclusion, and the Director will be expected to foster a culture of inclusion where team members, customers, and partners feel respected, valued, and empowered.


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