Senior Operations Manager
5 hours ago
About Lake
Lake is a company that values kindness, trust, and authenticity. We're a team of hardworking individuals who prioritize family and personal growth. Our company culture is built on a foundation of camaraderie, and we offer a generous employee discount on our premium fabrics.
Job Summary
We're seeking a Senior Operations Manager to lead and optimize logistics, distribution, and facility operations. This role is key to driving efficiency, elevating service levels, and enhancing the employee and client experience.
Key Responsibilities
- Oversee daily operations across logistics, warehousing, distribution, and facilities activities to deliver a best-in-class customer and employee experience.
- Negotiate freight forwarder relationships to realize cost savings and book shipments with logistics team support.
- Manage vendor and 3PL partner relationships, monitoring performance to ensure compliance with service agreements and negotiating contracts to balance service with spend.
- Collaborate with cross-functional teams to align operational activities with business goals and customer expectations.
- Lead, mentor, and manage the operations team, fostering a culture of performance excellence and continuous improvement.
Requirements
- Strong organizational skills, with the ability to multi-task and prioritize tasks effectively.
- Excellent written and verbal communication skills, with the ability to communicate complex information to both technical and non-technical stakeholders.
- Ability to travel and/or work outside regular business hours as required to address operational needs.
- Positive attitude and demeanor, with a passion for the Lake brand.
Education and Experience
- Bachelor's degree in Business, Operations Management, Supply Chain, or a related field.
- Minimum of 7 years of experience in e-commerce operations management roles, with a proven track record of leading teams in a high-growth environment.
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