Operations Manager
4 days ago
CAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in 13 locations worldwide, CAMP has grown from a single location company in 2001 to over 1,300 employees. Our services are delivered through a SaaS plus model, supporting over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform.
CAMP is part of the Hearst Transportation portfolio and is committed to creating a diverse environment. We are proud to be an affirmative action and equal opportunity employer.
Job SummaryThe Operations Manager operates as an extension of the senior leadership team, responsible for leading a diverse team of Aviation Maintenance Analysts in all aspects of services delivery. This role takes an active role in championing the customer experience, assuming full accountability for the execution, management, and reporting of key business performance measures.
Key Responsibilities- Provide leadership, direction, and execution of the strategic vision of CAMP AHM operations and drive key infrastructure and organizational initiatives.
- Translate executive operational strategy and vision into an operational roadmap, maintaining overall responsibility for the management of daily operational rhythm.
- Develop and implement strategies to meet team and organizational goals, focusing on efficiency, customer retention, and operational excellence.
- Leverage data and insights to identify opportunities and analyze issues to improve the speed, quality, efficiency, and effectiveness of existing processes with an emphasis on customer experience.
- Bachelor's degree and/or 5+ years of relevant experience; preferably in the aviation industry.
- Previous experience in successfully managing a large team in a fast-paced and dynamic environment.
- Prior experience in strategic/project/Lean management and business development.
- Expert knowledge of process optimization methods.
- Proven success in managed services; aviation and aircraft management industry experience is preferred.
CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact us.
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