Customer Service Representative

1 month ago


Shallotte, North Carolina, United States Planet Fitness - NCSC Choquette Group Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Front Desk Operations
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management
    • Facilitate needed updates to members' accounts.
    • Respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance
    • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background
    • Customer service experience preferred.
  • Technical Skills
    • Basic computer proficiency.
  • Personal Qualities
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


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