Customer Service Ambassador

4 weeks ago


Shallotte, North Carolina, United States Planet Fitness - NCSC Choquette Group Full time
{"Job Title": "Customer Service Member Representative", "Job Summary": "At Planet Fitness - NC/SC Choquette Group, we're seeking a highly skilled Customer Service Member Representative to join our team. As a key member of our front desk team, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.", "Responsibilities": "
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to members' accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
", "Requirements": "
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions.
", "Physical Demands": "
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
", "Disclaimer": "Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.", "Company Information": "Planet Fitness - NC/SC Choquette Group is an Equal Opportunity Employer.", "Language": "en-US"}

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