Customer Service Coordinator
2 weeks ago
At StandardAero, we're committed to delivering exceptional service to our customers. As a Customer Service Administrator, you'll play a critical role in ensuring seamless communication between our sales and operations teams.
Key Responsibilities:- Product Related: Receive, verify, and process aircraft engine Request for Service (RFS) orders from sales, ensuring accuracy and timely communication with customers.
- Service Related: Project a positive image, cultivate customer loyalty, and manage personal workload to meet changing demands.
- General: Observe and report issues, carry out additional projects as assigned, and maintain data in our CRM database.
- High school diploma or equivalent, with specialized training in customer service.
- Desired certifications: Project Management and/or PMP.
- Effective communication, planning, organizational, analytical, decision-making, and problem-solving skills.
- Strong interpersonal and teamwork skills, with conflict resolution and customer service expertise.
- Culturally diverse environment experience, with sensitivity to other cultural norms and practices.
- Working knowledge of PC's in our operating system environment, including Microsoft Office productivity software.
- Aircraft Engine experience or knowledge desired.
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
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