Customer Service Coordinator

2 weeks ago


Denton, Texas, United States StandardAero Full time
Customer Service Administrator

At StandardAero, we're committed to delivering exceptional service to our customers. As a Customer Service Administrator, you'll play a critical role in ensuring seamless communication between our sales and operations teams.

Key Responsibilities:
  • Product Related: Receive, verify, and process aircraft engine Request for Service (RFS) orders from sales, ensuring accuracy and timely communication with customers.
  • Service Related: Project a positive image, cultivate customer loyalty, and manage personal workload to meet changing demands.
  • General: Observe and report issues, carry out additional projects as assigned, and maintain data in our CRM database.
Requirements:
  • High school diploma or equivalent, with specialized training in customer service.
  • Desired certifications: Project Management and/or PMP.
  • Effective communication, planning, organizational, analytical, decision-making, and problem-solving skills.
  • Strong interpersonal and teamwork skills, with conflict resolution and customer service expertise.
  • Culturally diverse environment experience, with sensitivity to other cultural norms and practices.
  • Working knowledge of PC's in our operating system environment, including Microsoft Office productivity software.
  • Aircraft Engine experience or knowledge desired.
Benefits:
  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities


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