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Customer Service Representative

2 months ago

Denton, Texas, United States US Trinity Aviation Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Professional at US Trinity Aviation. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Greet customers with a positive and professional demeanor, ensuring a warm and welcoming experience.
  • Communicate effectively with customers and colleagues through various channels, including in-person, phone, and radio communication.
  • Anticipate and respond to customer needs, providing solutions and resolving issues in a timely and efficient manner.
  • Process customer invoices accurately and efficiently, ensuring timely and accurate payment.
  • Maintain a clean and organized workspace, adhering to company standards and expectations.

Requirements:

  • Customer service/hospitality experience is required, with a proven track record of delivering exceptional customer experiences.
  • Aviation experience is a plus, but not required.
  • Ability to perform basic math calculations and maintain accurate records.
  • High school diploma or equivalent is required.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Ability to pass a background check and adhere to our zero-tolerance drug-free policy.

Benefits:

  • Competitive industry pay and benefits package.
  • Health, dental, and vision insurance.
  • Matching 401(k) plan.