Customer Service Representative

2 days ago


Denton, Texas, United States VINCI Facilities Full time

About the Role

We are seeking a skilled Customer Service Representative to join our helpdesk team in Denton. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the Education, Healthcare, and Government sectors.

Key Responsibilities

  • Answer customer calls and respond to queries and emergency repairs in a prompt and efficient manner.
  • Maintain a high level of service quality and ensure that all customers receive a reliable and efficient service.
  • Conduct quality checks on completed work and provide feedback to improve processes.
  • Assist other departments with administration and other tasks as needed.
  • Enter data and process documentation accurately and in accordance with company procedures.

Requirements

  • Previous experience in a customer service or help desk role.
  • Strong customer service skills and a good telephone manner.
  • Good IT skills and attention to detail.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About VINCI Facilities

VINCI Facilities is a leading provider of facilities management and building solutions. We are committed to delivering high-quality services that exceed our customers' expectations. Our team is dedicated to working together to achieve our goals and provide a positive experience for our customers.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and training.
  • A collaborative and supportive work environment.
  • A chance to work with a leading provider of facilities management and building solutions.


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