Customer Service Advisor

2 weeks ago


Denton, Texas, United States Pep Boys Full time
Job Title: Customer Service Advisor

At Pep Boys, we are seeking a highly motivated and customer-focused Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for customers on the phone and in the store, providing exceptional customer service and ensuring that their needs are met.

Key Responsibilities:
  • Engage customers, schedule appointments, and build trust
  • Understand customer needs, communicate processes and timelines, and sell parts and services
  • Responsible for the organization and productivity of the service business
  • Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
Requirements:
  • High school diploma or equivalent required
  • Valid Driver's License
  • One year of related experience in the automotive service environment
  • One year of sales experience preferred
Physical Demands:
  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance
  • Frequent standing and walking for long periods of time
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Working Conditions:
  • Communicate effectively in person, by telephone, or by using telecommunications equipment
  • Enters and locates information on computer
  • Presents information to small and large groups

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