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New Vehicle Sales Manager

2 months ago

Smithfield, Ohio, United States Mills Auto Group Full time
About the Role

The New Vehicle Sales Manager will be responsible for overseeing all new and used car sales, including brand and non-brand vehicles, as well as managing the new/used vehicle purchase experience. This position requires an enthusiastic, adaptable individual who is experienced in leading and motivating teams, and dedicated to creating lasting, positive, and memorable customer interactions throughout the complete sales and delivery process.

Key Responsibilities
  • Oversee all aspects of new and used car strategy and operations
  • Strong leadership abilities, including the ability to inspire and motivate a sales team, set clear expectations, and provide constructive feedback
  • Ensure team masters product features and are product experts; have strong grasp of vehicle technology
  • Manage sales cycle from prospect to delivery, tracking all client and sales activity
  • Manage vehicle trade-in processes – including non-brand vehicles
  • Implement inventory management systems & processes
  • Drive operational excellence by developing and monitoring clear Key Performance Indicators (KPI's), such as sales volume, revenue, customer satisfaction, and healthy inventory turn to identify trends and areas for improvement; provide regular feedback to ensure individual and team success
  • Driven to achieve targets and understands link between sales and customer experience
  • Serve as primary point of contact to manage escalations, address customer concerns, compliance matters, and resolve any priorities related to new car/used car operations
  • Work collaboratively with key stakeholders: Store team, Product Brand team, MAAMCO Executive team, and Policy Departments to ensure unparalleled customer experience
  • Exceptional communication skills in diverse forums
Requirements
  • 3-5+ years of related professional experience in new car and used vehicle sales
  • Bachelor's degree or equivalent is preferred
  • Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
  • Demonstrated leadership across multiple vehicle brands; experience within retail, luxury or hospitality is strongly preferred
  • Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
  • Highly collaborative and team-oriented
  • Self-driven initiative; hardworking; willing to go above and beyond in rapidly changing & ambiguous environment
  • Strong desire to execute and identify new ways to push the business forward
  • Strong verbal, written communication, and interpersonal skills; polished appearance
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
  • Manage and overcome customer feedback in a cordial and calm manner
  • Act with urgency and champions excellence in all company objectives
  • Flexible - available to work weekends, evenings, nights, and holidays as needed
  • Proficient in business productivity tools and software (MS Office suite, CRM tools, and retail business systems)
  • Maintain valid/active United States-issued driver's license
  • Candidate must be authorized to work in the United States
What We Offer
  • Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
  • Dental and Vision Plans
  • 401(K)
  • Company Paid Basic Life and Short-term Disability
  • Employee Assistance Plan
  • Sick and Vacation Time, Paid Holidays
  • Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
  • Employee Discounts and Perks Program
  • Employee Wellness Subsidy
  • Tuition Assistance Program (Selected Dealerships)