Medical Billing Support Specialist
3 weeks ago
Asian American Health Coalition is seeking a skilled Medical Billing Support Specialist to join our team. As a key member of our Revenue Cycle department, you will play a vital role in ensuring the smooth operation of our billing processes.
Key Responsibilities:
- Assist in general office duties required in a billing setting, including answering telephone calls, preparing reports, and filing documents.
- Scan, upload, and document all correspondence to patients' documents, and assign to billers or responsible parties.
- Manage Collectly inquiries and address them as needed, and/or follow up with the appropriate biller for resolution.
- Submit write-offs for patient bad debt by the 5th business day of the upcoming month for the previous month.
- Download weekly Medicaid remittance reports and save them to the Billing Shared Folder.
- Prepare payer meeting workbooks on outstanding payer accounts and issues.
- Attend payer meetings and assist management with reporting and meeting agendas.
- Maintain best practices and alignment with Compliance and HIPAA Guidelines.
- Follow up with HOPE Clinic's payers on outstanding balances, and follow up on appealed claims.
- Identify exhausted accounts and adjust to the appropriate denial code as needed.
- Identify payer issues and trends, and work with management and the Revenue Cycle Specialist to resolve them.
- Reach out to patients with declined cards and missing payment forms.
- Verify insurance for clients scheduled as needed.
- Attend on-site/off-site community engagement activities, clinic events, and/or training as needed.
Requirements:
- Bilingual (Vietnamese, Chinese, Arabic, and/or Spanish with English) is preferred.
- Two years or more experience in the billing/revenue cycle department is preferred.
- Must be able to review and EOB/ERA.
- Analytical skills required.
- Intermediate Excel experience (pivot tables, tables, formulas).
Education and/or Experience:
- High School Diploma required.
- Coding or billing certification required.
Other Skills and Abilities:
- Bilingual (Vietnamese, Chinese, Arabic, and/or Spanish with English) is preferred.
- Above average skills in language ability as well as public speaking and writing.
- Must have good transportation and a valid Texas Driver's license.
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