Dental Patient Support Specialist

3 weeks ago

Houston, Texas, United States Asian American Health Coalition Full time
Job Title: Dental Patient Support Specialist

At Asian American Health Coalition, we are seeking a highly skilled and patient-focused Dental Patient Support Specialist to join our team.

Job Summary:

The Dental Patient Support Specialist will serve as an ambassador of our organization, providing exceptional patient service and support in a fast-paced dental clinic environment. This role requires a cheerful, friendly, and polite demeanor at all times, with a strong focus on patient flow, registration, and demographic management.

Key Responsibilities:

  • Greet and assist patients with registration and eligibility for our sliding scale program;
  • Check in/out patients using our electronic medical record system;
  • Process payments, issue receipts, and record charges for physician visits, lab, and X-ray costs;
  • Notify patients of outstanding accounts for payment at check-in;
  • Receive phone calls, record messages, and distribute calls appropriately;
  • Schedule patient appointments in person and on the phone;
  • Confirm, update, and verify patient demographic, insurance information, and clinically necessary information;
  • Document, submit, and scan registration forms, medical records, and other medical documents in a timely manner;
  • Verify dental insurance eligibility and educate patients on dental insurance as needed;
  • Verify proof of income and refer to financial screening if necessary;
  • Prepare daily reconciliation batch reports and ensure accurate daily collections;
  • Assist other Patient Support Specialist team members with patient services activities;
  • Protect patient and agency information, complying with HIPAA rules and regulations;
  • Fax and mail out medical records and necessary forms according to HIPAA/Clinic guidelines;
  • Ensure every patient has a current household assessment;
  • Master EHS system and commit to HIPAA standards of privacy and confidentiality;
  • Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
  • May occasionally assist the Dentist as a Registered Dental Assistant as needed;
  • Perform other duties as assigned to support our organization's Mission, Vision, and Values.

Requirements:

  • Minimum of one year in dental clinic patient assistance field required;
  • Dental Insurance verification experience preferred;
  • Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
  • Must be able to handle multiple tasks, complexity, and diversity of customers;
  • Microsoft Office skills;
  • Strong written and oral communication skills;
  • Office equipment (e.g., computer, copier) skills;
  • Attention to detail;
  • Strong customer service skills;
  • Bilingual in English and Spanish, Arabic, Burmese, Vietnamese, or Chinese is preferred;
  • Above average skills in language ability as well as public speaking and writing;
  • Must have good transportation and a valid Texas Driver's license.

Education and/or Experience:

  • High School diploma or GED; Associate degree/RDA preferred. Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred.

Other Skills and Abilities:

  • Above average skills in language ability as well as public speaking and writing;
  • Must have good transportation and a valid Texas Driver's license.

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