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Sales and Customer Support Specialist

2 months ago

New York, New York, United States Porcelanosa USA Full time

Position Overview: The Sales and Customer Support Specialist plays a vital role in enhancing client satisfaction and supporting sales operations. This position is essential for maintaining the high standards of service that Porcelanosa USA is known for.

Key Responsibilities:

  • Provide assistance to both Inside and Outside Sales Teams.
  • Facilitate order placements and manage the distribution of catalogs and samples.
  • Exhibit a collaborative spirit and adaptability to changing circumstances.
  • Utilize software tools including Word, Excel, Outlook, SAP, and the Microsoft Suite effectively.
  • Demonstrate strong organizational and analytical skills.
  • Learn and navigate internal systems as well as various web-based processing platforms.
  • Identify issues promptly and deliver effective solutions.
  • Handle product returns, process credits, and submit claims to shipping carriers.
  • Manage multiple tasks efficiently in a dynamic work environment while prioritizing effectively.
  • Communicate clearly and effectively, both verbally and in writing.
  • Support departmental projects and collaborate with team members as required.

Compensation and Benefits:

We offer a competitive base salary along with a comprehensive benefits package that includes:

  • Medical coverage
  • Dental insurance
  • Vision benefits
  • 401(k) retirement plan
  • Paid Time Off (PTO)

About Porcelanosa USA: We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

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