Customer Support Sales Manager

2 days ago


New York, New York, United States New York Pilates Full time
About the Role

New York Pilates is seeking a highly skilled Customer Support Sales Manager to join our team. This role will be responsible for ensuring exceptional customer service and sales performance, while also leading a team of customer support representatives.

The ideal candidate will have a proven track record of success in sales and customer service, with experience in leading teams and driving sales growth. They will be able to communicate effectively with students, staff, and management, and possess strong leadership and interpersonal skills.

Responsibilities

  • Drive sales of membership packages, class packages, and private classes.
  • Possess comprehensive knowledge of specials, membership packages, and retail offerings.
  • Achieve or exceed sales targets, activating individual sales commissions while supporting overall departmental sales goals.
  • Handle inquiries from prospective students, providing exceptional service and answering questions about products, prices, and availability.
  • Negotiate contracts with prospective students and obtain deposits and balance payments.
  • Identify sales opportunities and make recommendations to maximize revenue.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or related field (preferred).
  • 2-5 years of experience leading a team, preferably in sales or customer service, with a proven track record of success.
  • Demonstrated ability to lead and develop employees from within, fostering growth and advancement opportunities.
  • Proven track record of achieving sales targets and providing exceptional customer service.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work collaboratively as a team member and engage in constructive discussions with various individuals.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Knowledge of MindBodyOnline or similar software is a plus.

Perks and Benefits

New York Pilates offers a competitive compensation package, including a base salary of $66,000 to $80,000, paid time off, tuition assistance, medical and 401k benefits, and free membership to our studio.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.



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